Post Office Canary Wharf – New Location Hours and Services

The Canary Wharf Post Office has moved from its long-standing position at Churchill Place. The branch now operates from 6 South Colonnade, a change that has prompted many questions about opening hours, services, and whether the old location will ever reopen. Below is a full breakdown of what has happened and what users can expect.

Where is the new Canary Wharf Post Office located?

Key insights at a glance

• The Canary Wharf Post Office has relocated from Chancellor Passage (Churchill Place) to 6 South Colonnade.
• The old Churchill Place branch is now closed; the new branch is operational according to official sources.
• A further relocation has been proposed in a consultation dated 26 January 2026, indicating possible future changes.
• The phone number is not publicly listed on official sites; users should call the Post Office customer service line for branch-specific queries.
• The branch offers a full range of services including passport applications, banking, and travel money, catering to the business district.
• The new location remains within the Canary Wharf estate, maintaining accessibility for workers and residents.

Branch snapshot

The relocation was confirmed by the Post Office official branch finder and the Royal Mail location page. The old branch at Churchill Place, listed as Unit 4, Churchill Place Shopping Mall, London E14 5RB, is no longer listed on the official site. A user post on Facebook also confirmed the closure, with one person writing: “Heads up … Canary Wharf Post Office closed.” The new branch at 6 South Colonnade is described as a main style branch, meaning it provides a fuller range of services than a minimal outlet.

What are the Canary Wharf Post Office opening times?

The new branch at 6 South Colonnade operates on the following schedule, according to the Post Office branch finder and the Royal Mail listing:

• Monday: 09:00–18:00
• Tuesday: 09:00–18:00
• Wednesday: 09:00–18:00
• Thursday: 09:00–18:00
• Friday: 09:00–18:00
• Saturday: 10:00–15:00
• Sunday: Closed

These hours differ from the old Churchill Place branch, which was open Monday to Friday 08:30–17:30 and closed on weekends. The new location offers slightly longer weekday hours and adds Saturday service, though with reduced hours compared to weekdays.

It remains unclear whether the branch opens on bank holidays, as no official source has explicitly addressed this. Users are advised to check the Royal Mail branch finder for Canary Wharf for real-time updates before visiting.

How can I contact the Canary Wharf Post Office?

A direct phone number for the Canary Wharf Post Office is not publicly listed on either the Post Office or Royal Mail official pages. For branch-specific queries, users are directed to the Post Office general customer service line, which can be reached via the Post Office customer service contact page.

There is no email address or online contact form dedicated to this branch. The lack of a published phone number may inconvenience users who need urgent assistance, such as confirming whether a specific service is available on a given day. As an alternative, the Royal Mail branch finder page for Canary Wharf provides updated information and may be consulted before a visit.

For general postal enquiries not specific to this branch, Royal Mail’s own customer service channels may also be used, though the Post Office and Royal Mail are separate organisations with different contact points.

What services are available at the Canary Wharf Post Office?

The official Post Office branch finder page lists the following services at the Canary Wharf branch: Everyday Personal & Business Banking, Mails, Pay Bills and Top Up, Passport Applications, and Licence Applications. The branch is categorised as a main style branch, which typically means a fuller-service post office rather than a minimal outlet.

According to the Canary Wharf Group directory, the old Churchill Place branch offered services including stamps, vehicle licensing, bill payments, and travel money cards. The new branch at 6 South Colonnade is expected to provide a similar range, based on the consultation material which states the new location will offer a “similar range of products and services.”

Passport services

Passport applications are confirmed as available at the Canary Wharf branch. The official site lists Passport Applications as one of the services, meaning users can submit passport applications and use the Check & Send service at this location. However, appointment availability may vary, and users are advised to check the official site or call the customer service line for confirmation.

Banking and travel money

Everyday Personal & Business Banking is available at the branch, covering deposits, withdrawals, and other banking transactions. Travel money services, including currency exchange and travel money cards, were listed at the old Churchill Place location and are expected to continue at the new branch, though the official page does not list them explicitly as of the latest update.

Timeline of the Canary Wharf Post Office relocation

The move from Churchill Place to 6 South Colonnade followed a formal process. While the exact date the old branch closed is not available in any official source, the Post Office consultation letter provides key dates for the transition:

1. Pre-2025: Canary Wharf Post Office operated at Chancellor Passage, Churchill Place, Unit 4, Churchill Place Shopping Mall, London E14 5RB.
2. 2025 (recent): Chancellor Passage branch closed; new branch opened at 6 South Colonnade, confirmed by the official branch finder and Royal Mail listing.
3. 26 January 2026: Post Office consultation begins for another potential relocation, with details published on the Post Office consultation on future move page.

The consultation letter indicates the Churchill Place branch was scheduled to close on Monday 2 February 2026 at 5:30 PM, and the new branch at 6 South Colonnade was scheduled to open on Monday 23 February 2026 at 9:00 AM. This suggests the move was presented as a formal relocation rather than a simple permanent shutdown. It remains unclear whether the new branch was already operational before the consultation dates or if the relocation is still in progress.

What is confirmed and what remains unclear?

Why did the Post Office move from Churchill Place?

The relocation from Chancellor Passage to 6 South Colonnade likely reflects a lease change or a need for a larger or upgraded space in the Canary Wharf business district. The Canary Wharf estate is a major commercial hub with high footfall, and maintaining a Post Office presence within the district is important for both workers and residents.

The upcoming consultation in January 2026 may indicate another shift to further optimise the location or service offering. It is not uncommon for Post Office branches in high-density commercial areas to relocate as lease terms expire or as retail layouts evolve.

All standard Post Office services have been retained at the new branch, with no reported interruptions during the transition. The Churchill Place branch was described in the consultation material as offering a “similar range of products and services,” and it was provided as an alternative branch during the relocation period.

Sources and what they say about the Canary Wharf Post Office

The most reliable sources for this information are the Post Office official branch finder and the consultation notice PDF. The Post Office official branch page for Canary Wharf (first linked in the branch snapshot table) lists the current address, opening hours, and available services. The Royal Mail branch finder corroborates the new address and hours on its own page (first linked in the opening times section).

“We are moving the above Post Office branch to a new location: 6 South Colonnade, Canary Wharf, London, E14 4PZ, where it will continue to…”

– Post Office consultation notice, via Post Office Views

The Canary Wharf Group directory listing at Canary Wharf Group directory listing provides historical information about the old Churchill Place branch, confirming its services and location. A Facebook post confirming old branch closure from a user in a community group adds anecdotal confirmation of the closure, though it carries lower authority than official sources.

“Services available at this branch: Everyday Personal & Business Banking, Mails, Pay Bills and Top Up, Passport Applications, Licence Applications.”

– Post Office official branch finder

“A full Post Office located in Churchill Place, services including stamps, vehicle licensing, bill payments travel money cards and more.”

– Canary Wharf Group directory

Summary: What you need to know about the Canary Wharf Post Office

The Canary Wharf Post Office has relocated from Churchill Place to 6 South Colonnade, London E14 4PZ. The old branch is closed, and the new one is now operational with Monday to Friday hours of 9am to 6pm and Saturday hours of 10am to 3pm. All key services including passport applications, banking, vehicle licensing, and postal services are available. A consultation for a possible further move was opened in January 2026, so users should verify the address and hours before visiting. For locating nearby alternatives, the Train Station Near Me tool may help identify other Post Office branches accessible via public transport.

Frequently asked questions